FAQ
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Frequently asked questions
Have questions? We are here to help.
Do I have to get into a contract?
No, this is a pay as you go software and you can cancel anytime. You will be billed at the end of every month.
Can I export the items I create to a csv or to another marketplace?
Yes, you can export all the products data in a csv from our the reports section. You can customize this csv and upload it to any third-party software or marketplace that you wish to sell to.
How do I access your support?
You can email us and we will get back to you as soon as we can. For our customers who use the Professional support plan, we offer dedicated whatsapp & phone support.
Can I connect my existing ebay store with SellSetGo?
Yes, absolutely. You can use SellSetGo not just to list new items on ebay but you can also import existing ebay items into SellSetGo.
Can I continue using my existing eBay software for stock control?
Absolutely. You can use your existing softwares like Channel Advisor, Linnworks, StoreFeeder, ChannelGrabber, etc., for stock control and SellSetGo seamlessly integrates with all of them.
What ecommerce platforms do you integrate with?
At the moment, we provide integration with Shopify platform only. We will soon be adding integrations with other platforms.
Do you charge setup fees?
No. The cost you see is the final cost. You should try the Forever Free plan; you’ll enjoy using the software.
Do you charge commission on sales?
No, we don’t charge any commission on sales.
If I break the contract, will I lose money?
We only charge you at the end of each month if you have a monthly contract. Before that month’s billing date, you have the option to terminate the plan at any moment. Most likely, since you would adore our software, you wouldn’t need to 🙂
Have more questions? Ask your question here